Inspect behaviour

You can inspect your agent’s behaviour in the Inspect section of your agent’s menu. Here’s a breakdown of each sub-section:

Logs

You can view logs from all your agent’s conversations in the Logs sub-section. This includes system logs that provide updates on your agent’s status, as well as logs from any integrations you have installed:

You can filter logs by date and time to narrow down your search for a specific event or conversation.

Custom logs

You can add custom logs when writing code in Studio—just use JavaScript’s console.log:

console.log('An error occured.')

Once you’ve published your changes, your bot will print that statement to its logs every time the code executes.

Events

Events represent anything that happens within the bot, such as messages from users, bot replies, and system-level occurrences. You can view all incoming events processed by your agent in the Events section:

Event data

Select any event to view a detailed JSON representation of all its associated data:

Quota

Incoming events count towards your plan’s Incoming Messages & Events quota. If you need to increase this quota, go to the Billing section.

Files

You can view all files uploaded to your agent in the Files section. This includes:

Files uploaded by users
Files indexed as part of a Knowledge Base
System files
Files you’ve uploaded yourself using the Files API

Inspect file data

Select any file to view a detailed JSON representation of all its associated data:

View a file

To view a file, select it and open its URL.

Download a file

To download a file, select to open additional options, then Download.

Delete a file

To delete a file, select to open additional options, then Delete.

Quota

Any files you store count against your File Storage quota. You can increase your quota in your dashboard’s Billing menu.

Issues

You can view any problems or errors your agent encountered in the Issues sub-section:

The Category field tells you where the issue came from, while the Events field tells you how many times it occurred. Select any issue to view a list of all occurrences:

This gives you detailed information about each occurrence, like:

Its payload
The associated user and conversation IDs
The channel or integration on which it occurred